United Toyota Imperial

Good evening everyone I’m excited to say that I am very impressed with a United Toyota especialy the gentleman Thomas Gunn, who worked hard to get me what my extended warranty was to cover. I went one day to get an oil change and something else done and just had a conversation I had said one day I hope I can get a whole paint job then he started taking a ton of pictures more than what is normal for leaving your car there, he “kept saying just wait it’s your lucky day”, so come to find out my Toyota, which was bought used in May it was a 2016 Toyota RAV4. It did have some damage which wasn’t covered in the extended warranty but due to my car’s paint wearing and chipping extended warranty covered a whole new paint job and he managed to get my bumper. Replaced for free. Plus I got a new stereo because that was under the extended warranty because I kept having problems with it.  I’m happy to say that my car is totally new on the outside and it’s a nice car in the inside overall, I am very pleased with my vehicle. Thank you united Toyota, and especially a thank you to Thomas Gunn. FYI, I did not have to spend a penny but the overall work that has been done through my extended warrantly like the suspensions and other other work, I think maybe he said it was about a $20,000 job total.. it pays to have extended warranty. I’ve always said no to extended warranty but you know what it’s worth it. My car payment wouldn’t be much less if I hadn’t had the extended warranty.

Was told I needed a rep to know what my vehicle need. Too long of a wait for basic maintenance everywhere else 45 min tops here min 3 hrs. Response to owner: Reviewing your feedback to my comment is false, I ve brought this issue to management before and nothing has been done. The fact that I can go to yuma get an oil change, all fluids top and tires rotated and be back before you guys are done with my vehicle is sad. A majority of your employees state that you guys allways over book sounds like greed and not customer service.

Closest dealer to get my Tacoma serviced. Always fit me in since I have to cross the border and never know what time frame that will take. The staff here is very friendly. Update....Coming from Mexico, the border crossing took almost 2 hours midday on Thursday. I was about half an hour late for my appointment. They still got my Tacoma services done and got me on my way.

Catedral City dealers have excellent service and free beverages: Hot and cold coffee, snacks, and popcorn. Also, movies if you are waiting for your car service. Imperial Valley service does not always have friendly personnel and does not provide 😒 🙄 😑 you with nothing but water, if you are a new potential customer. 😉 …